The recipe behind our customer satisfaction

At AFIBER, we go above and beyond mere service provision; we are dedicated to continually delivering first-class solutions to our valued customers. We understand that the performance, reliability, and flexibility of our fiber-optic networks are of paramount importance to businesses. We take pride not only in meeting these expectations but exceeding them.

Recently, we conducted an extensive customer survey to assess our performance and gather valuable feedback. We are delighted to share the remarkable results with you.

Outstanding Performance: 8.5/10

Our customers have voiced their opinions, and the results speak volumes about our performance. With an impressive average score of 8.5 out of 10, our commitment to providing high-quality fiber-optic network solutions is clearly recognized. This score reflects our ongoing dedication to delivering exceptional service to all our customers.

At AFIBER, we don’t settle for standard solutions. We leverage best practices in the telecom industry and implement cutting-edge technologies to ensure that our networks deliver top-notch performance with minimal latency and maximum availability. Our specialists continuously monitor and optimize our networks to ensure that our customers always experience the best possible performance.

Recommendation: 9.4/10

One of the most satisfying aspects of the survey results is the overwhelming recommendation from our customers. With an impressive rating of 9.4 out of 10, it’s clear that our customers not only trust us but also believe in the value we bring to their businesses. This high level of satisfaction and endorsement fuels our drive to continually improve and develop innovative solutions.

We work closely with our customers to understand their unique needs and provide customized solutions that meet their requirements. Our flexibility and innovative approach enable us to develop solutions that align with the specific demands of each customer, fostering a strong culture of recommendation among our clientele.

Helpfulness and Collaboration: 9.1/10

At AFIBER, we take pride in being more than just a service provider; we are partners in our customers’ success stories. Our customers have recognized this by rating our helpfulness and willingness to collaborate at an excellent score of 9.1 out of 10. We are committed to understanding our customers’ unique needs and providing support. This rating reflects our collaborative approach to building long-lasting relationships.

Our commitment to our customers goes beyond service delivery; we are always available to answer questions, resolve issues, and provide guidance. Our specialists work closely with customers to ensure that their network needs are fully understood and met.

Price-to-Quality Ratio: 8.2/10

With a rating of 8.2 out of 10 for our price-to-quality ratio, our customers appreciate the balance we strike between cost-efficiency and service excellence. We aim to provide the best value without compromising on the quality of our services.

We invest in the latest technologies and infrastructure to ensure that our services are competitively priced without compromising on quality. Our scalable solutions enable customers to benefit from high-quality services at affordable rates, resulting in an excellent price-to-quality ratio.

Diversity of Services: 8.75/10

AFIBER offers a wide range of services to meet the diverse needs of our customers. The score of 8.75 out of 10 for our services underscores our ability to provide comprehensive solutions, including dark fiber and optical network services, that meet even the strictest requirements.

We continue to invest in our network and consistently expand our services to meet the evolving needs of our customers. Our flexibility and technical expertise allow us to provide solutions that align with our customers’ growing demands.

Overall Average Score: 8.79/10

The overall average score of 8.79 out of 10 is a testament to our commitment to excellence in every aspect of our work. We are immensely grateful to our customers for their ongoing support, and we remain dedicated to delivering innovative and future-proof solutions that empower businesses to thrive in the digital age.

If you would like to learn more about the opportunities that AFIBER offers for both small and large organizations, we invite you to contact us at or call +31(0)20 225 0025.

AFIBER is an independent provider of fiber optic connectivity for business customers and service providers. We help organizations with the delivery and management of high-quality networks between branches, data centers, cloud providers, and providers of network and IT services.

AFIBER offers business customers fiber optic coverage in a large part of the Netherlands. This fiber optic network is connected to the main data centers and various regional and national fiber optic networks. This enables us to make an independent choice for our customers for the right connectivity for your company network.